Shipping policy

Shipping Policy

We're committed to reliable, efficient shipping on every order. This policy explains how long it takes and how we handle tracking and delivery issues. It works alongside our Refunds & Returns Policy, which governs refunds, replacements, and returned packages.

Shipping Methods

Delivery timelines vary by item. The estimated window for your item is shown before you complete your purchase.

Item Type Processing Time Estimated Delivery
In-Stock (Overseas) 1–2 business days 5–10 business days

Note: Estimated times are in addition to processing time and exclude carrier delays, severe weather, holidays, and other circumstances beyond our control.

Tracking Information

  • You'll receive a tracking number by email once your order ships. Tracking updates may take 24–48 hours to appear after the carrier scans the package into their system.

  • If your order has shipped but tracking hasn't updated for more than 21 business days, contact us and you can choose a free replacement shipment or a full refund, as described in our Refunds & Returns Policy. We respond within 24 hours.

Delivery

  • Every order ships with tracking, and carrier delivery confirmation serves as proof of delivery. Please make sure someone is able to receive the package.

  • If tracking shows "Delivered" but you haven't received your order, reach out to us within a reasonable time. We'll help you investigate — including checking with the carrier, neighbors, or your local post office — and we'll work with you to find a fair resolution. Nothing here removes any protection available to you under applicable law.

Address Accuracy

You're responsible for providing a complete and accurate shipping address at checkout. Please double-check your details before ordering, as we can't reroute or correct an order once it's with the carrier.

If a package is returned to us because the address was incorrect or incomplete, the shipment was refused, or it went unclaimed, our Refused, Unclaimed, and Returned-to-Sender terms apply:

  • Fault on our side (e.g., an address we entered incorrectly): You pay nothing — choose a full refund or a free reshipment.

  • Customer-caused failure (incorrect/incomplete address provided, refused delivery, or unclaimed package): You can choose one of two options once the package situation is resolved:

    1. Reship it: We'll send it out again, with reshipping costs covered by you.

    2. Refund: We'll refund the price of the product. Shipping costs (both original shipping and return fees) aren't refundable, as they were paid to the carrier.

Refund Processing: Refunds are processed once the returned package is received and inspected at our warehouse, or the carrier confirms it is lost/undeliverable. While a package is in transit, refunds won't be issued. If a package is in transit and marked undeliverable, rerouting may be possible for a $20 reshipping fee.

P.O. Box Addresses

We don't recommend using P.O. Box addresses, as some of our carriers (including UPS) cannot deliver to them. If you use a P.O. Box and delivery fails as a result, it will be treated as a customer-caused address issue under the Address Accuracy terms above. We recommend using a valid physical street address.

Questions

For any questions about shipping or delivery, reach us at support@hifreshs.com or visit hifreshs.com/pages/contact. We respond within 24 hours.